Return & Refund

About Return:

For any reason, you can contact us to return or exchange the product.

Please do not return the product directly to the original address on the package.

*Some restrictions apply:

1.Only within 30 days after received it.
2.The product is Intact in its original state and packaging.
3.Apparel has the original tags attached.
4.Accessories have all parts of the original packaging.
5.Products without damage, stain, deformation, cleaning and use trace.

PS: The customer need to cover the shipping fee.

However, we do not accept returns and exchanges in the following situation:

Attention! !!
Clearance products will not accept return and exchanges.

Situation About Return

#Cancel Order:

You can cancel order and get full refund before it is shipped out. Leave a message or contact us to cancel it.

 

#Product Not Fit Well:

1.You can choose to exchange it by paying the shipping fee, contact us to confirm the detail.
2.We will offer a 30% Refund and you can keep the product you got.
3.You can choose to return, contact us to get our address.
Then ship them back, shipping fee covered by customer.

#Delivered Unsuccessful:

1.If the package is not successfully sent due to the wrong address provided by the buyer. We are not responsible for any loss caused. So please confirm the shipping address again after finish the bill.
2. If the package is sent to the wrong address or lost by the transportation company, we can resend the package to you or refund you.

#Package not received:

1. Customs clearance: Customs clearance is the buyer's responsibility. Therefore, once the package is sealed, you should contact customs.
2. The transportation status is stagnant for a long time: If the package status is stagnant for a long time, we suggest you contact the local post office to check it for you. At the same time, you should contact us to confirm the situation.

 

About Return Address:

Please do not return the product directly to the original address on the package. If you need to return the product, please contact us by email first. We will provide our mailing address after you send an email application and pass it.

 

Any problem, please contact us.
P.S.: Refunds can take 3-5 business days to show in your bank statements.

 

Email: service@nebility.com
Address: Hongfeng Creative Park,Jiangxia,Huangshi East Road,Baiyun District,Guangzhou City, guangdong
Telephone: +8618928951765
Facebook: https://www.facebook.com/Nebility/

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