Apology for Logistics Delay

Hi friend,

Thanks for supporting Nebility.

Regarding the logistics delay that caused you to not receive the package in time, we apologize for this.

The parcels were not delivered in time mainly due to the following reasons:

1. Impact of the epidemic (insufficient manpower)

2. Hot selling season (the logistics company has too many packages and the logistics update is delayed)

3. Customs clearance (for the above 2 reasons, the speed of parcel security inspection slows down, and the customs clearance of products is stricter)

If your tracking number starts with AS (eg:AS000001110CN), please contact us to obtain the local transfer number to better check your order.

You can contact the post office of the destination country after obtaining the local transit tracking number at +1800-275-8777 or 800-820-8388 to check it.

If your tracking number starts with LY (eg: LY000001234CN), you can directly contact the post office to inquire about the details of the package.

Pls accept our apology for the package delay and thank you for your understanding.

We have also been urging the logistics company, hoping to let you receive the package as soon as possible.

Should you have any problems, pls do not hesitate to contact us.

Best wishes,